Operations Management

CUSTOMER COMPLAINT MANAGEMENT AS A STRATEGIC TOOL FOR CUSTOMER RETENTION IN SERVICE-ORIENTED BUSINESSES

By ADEAZE AKOBUEZE PATIENCE gracesparkle26@gmail.com ABSTRACT In today’s hypercompetitive service environment, customer retention has become a critical driver of profitability

CUSTOMER COMPLAINT MANAGEMENT AS A STRATEGIC TOOL FOR CUSTOMER RETENTION IN SERVICE-ORIENTED BUSINESSES Read More »

AGRI-ENTREPRENEURSHIP AND RURAL DEVELOPMENT: OPPORTUNITIES, CHALLENGES, AND POLICY IMPLICATIONS FOR WOMEN AND YOUTHS IN NIGERIA

BY :OGBONNA, OGADINMA EZENWA ogbonnaogadinma@gmail.com   +2348037102874 Abstract Agriculture contributes about 25% to Nigeria’s GDP and engages nearly 70% of the

AGRI-ENTREPRENEURSHIP AND RURAL DEVELOPMENT: OPPORTUNITIES, CHALLENGES, AND POLICY IMPLICATIONS FOR WOMEN AND YOUTHS IN NIGERIA Read More »

UTILIZATION OF ARTIFICIAL INTELLIGENCE AS A VERITABLE TOOL FOR PSYCHOSOCIAL PREPAREDNESS IN THE MODERN AGE, PERCEPTION OF PRE-RETIREMENT EMPLOYEES OF FCDA ABUJA

ABSTRACT: Retirement preparedness in modern times has shifted from just financial planning, which has dominated discussions on retirement preparedness over

UTILIZATION OF ARTIFICIAL INTELLIGENCE AS A VERITABLE TOOL FOR PSYCHOSOCIAL PREPAREDNESS IN THE MODERN AGE, PERCEPTION OF PRE-RETIREMENT EMPLOYEES OF FCDA ABUJA Read More »

INNOVATION AND BUSINESS GROWTH IN THE FASHION INDUSTRY: A CASE STUDY OF NSUKKA, ENUGU STATE

ABSTRACT In a rapidly evolving global fashion landscape, local businesses should find strategies to overcome the significant challenges in adopting

INNOVATION AND BUSINESS GROWTH IN THE FASHION INDUSTRY: A CASE STUDY OF NSUKKA, ENUGU STATE Read More »

PERCEPTION OF NEW GENERAL INSURANCE SERVICES IN NIGERIA BY SMALL AND MEDIUM ENTERPRISES (SMEs) IN ENUGU STATE

ABSTRACT: SMEs are entrepreneurial initiatives and engines of economic development. They bear a lot of risks, which require cover under

PERCEPTION OF NEW GENERAL INSURANCE SERVICES IN NIGERIA BY SMALL AND MEDIUM ENTERPRISES (SMEs) IN ENUGU STATE Read More »

CUSTOMER BEHAVIOUR AND SUSTAINABLEBUSINESS PRACTICES: CASE OF BREADINDUSTRIES IN AWKA, ANAMBRA STATE.

ByOBIALO THEOPHILUS CHINONSOCHUKWUDI SOLOMON NGODOMASTERS OF BUSINESS ADMINISTRATION+2340703 076 3076obialotc@gmail.com07039420918chukwudisolomonngodo@gmail.com2024 ABSTRACT: Bread has become a staple food in Nigeria since

CUSTOMER BEHAVIOUR AND SUSTAINABLEBUSINESS PRACTICES: CASE OF BREADINDUSTRIES IN AWKA, ANAMBRA STATE. Read More »